Privacy Policy

This policy explains what personal data Smart Glass VIP collects through this website, why, and your rights. The site is operated by Shenzhen Jiexinhui Technology Co., Ltd.

Data we collect

When you submit an enquiry, sample or quote request we collect the name, email, phone, country, product interest and message you provide, plus the page you sent it from and your IP address (for spam protection).

How we use it

We use your data only to reply to your enquiry, prepare quotes and arrange samples or orders. We do not sell your data.

Cookies & analytics

We use two analytics tools to understand how the site is used. First, a self-hosted Matomo instance (stats.smartglassvip.com), which may set analytics cookies and records your IP in anonymised form. Second, Google Analytics 4, provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA, USA), which sets first-party cookies such as _ga and _ga_* and transfers usage data to Google servers that may be located outside your country. Google Analytics is activated only after you accept the cookie notice, and you can withdraw consent at any time by clearing this site's data in your browser. Neither tool is used for advertising, remarketing or cross-site tracking, and we do not enable Google Signals or advertising personalisation. We also store your language/cookie preference locally in your browser.

Retention

Enquiry records are kept for up to 24 months unless a longer period is required by law or an ongoing business relationship. Matomo analytics data is kept for up to 13 months; Google Analytics 4 data is retained for up to 14 months.

Your rights

You may request access, correction or deletion of your personal data, or object to processing, by emailing [email protected]. If you are in the EU/EEA you may also complain to your local data-protection authority.

Contact

Shenzhen Jiexinhui Technology Co., Ltd., Qingfeng Boulevard #43, Longgang, Shenzhen, China. Email: [email protected].

Automated replies

This website uses an AI assistant (SGV AI) to provide instant automated replies. When you use the chat widget, your message is sent to our configured large-language-model provider (currently DeepSeek) and processed by SGV AI to generate a response. We do not collect your name or email through the chat. For a quotation, pricing or human follow-up, please contact us directly by WhatsApp (+86 135 2889 5042) or email ([email protected]). Chat messages are logged for up to 7 days for quality review; your IP address is stored only as a salted hash.